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2023 Dining Distinction Award - Helene Bertazzo, CDM, CFPP

Congratulations, Helene Bertazzo, CDM, CFPP!

Helene Bertazzo, CDM, CFPP, works for Unidine as the Director of Dining Services at Teresian House in Albany, New York.

She has over 35 years in the hospitality industry and has held roles from Yale University Catering Manager to Director of Food Services at SUNY Poly Nano. Always being responsive to residents and families is the key to her success.  She is dedicated to high-quality customer service and each resident’s personal dining experience from the moment they enter Teresian House.

With the leadership and mentoring of Frank K. Yeboah, senior administrator at Teresian House, Helene and her team have implemented a one-of-a-kind dining program at Teresian House’s short-term rehabilitation center.  The program includes Unidine’s fresh food pledge, recipes from scratch commitment, hydration for health, welcome bags, survey cards and bon voyage meals. Realizing that the dining experience can contribute significantly to the health and well-being of an individual’s recovery, the program has a specially on unit trained culinary team to accommodate all their residents’ requests.  The program has added a personal touch to the facility. Thanks to Helene’s attention to detail, meal service at Teresian House can now be more accurately referred to as a dining experience. Helene’s program highlights the ability to execute the perfect balance of seamless service within a comfortable, homelike environment for her residents.