ACE All-Year Long: Improving the Dining Experience in Healthcare Communities

This session was recorded on July 22, 2020 at the 2020 ANFP Virtual Annual Conference & Expo (ACE).

Speaker: Suzanne Quiring, RD, CDM, CFPP

This session appreciates that every community is unique in physical layout, number of dining rooms, level of care, type of residents, leaders & staff, and overall culture. Also, that food is only nourishing if people actually eat it, so in an effort to maximize this, Suzanne will shares from 25+ years of experience the top 10 ingredients needed for a recipe of success when it comes to a positive dining experience. Topics range from knowing the best resources to lean on, changing our institutional ways & language, culture change resources, dining surveys, moving towards self-determined meal service, power of social media & an enhanced dining team, and more. You will receive little nuggets that you can take back to your workplace as we shift towards a hospitality culture.

To receive CE credit, purchase the webinar in the ANFP Marketplace and complete the quiz.